 Lucis Pro 6.0 Product Return Policy
Modified 11/07/2008
Please read this document carefully before downloading or installing the
Lucis Pro 6.0 software product ("Lucis Pro"). The Product Return and Refund Policy that is set forth below (this "Policy")
describes the conditions under which Image Content Technology LLC ("ICT", "we"
and "us") will accept product returns and/or refund your money. As used in this
Policy, "you" are an individual acting on your own behalf, or "you" are an agent
of a person or entity that has authorized you to act on that person's or
entity's behalf. We reserve the right to change this Policy without notifying
you in advance.
1. Special Extended New Release Lucis Pro Return Policy: Initially ICT will be selling Lucis Pro at a discount ($50 off the regular price). This initial-release version will require the download and installation of a software patch (currently under development) that will 1) enable larger images to be processed and 2) enable the software to work in Photoshop CS4 x64. Return of the initial-release version of the Lucis Pro software will be allowed for up to 30 days from the time that this software patch is developed and distributed. This return date will be posted on the web site and e-mailed to Lucis Pro owners.
2. Product Return Period
ICT will accept the return of any Lucis Pro 6.0 software product purchased directly from ICT not more than 30 days after shipping. The entire product must be returned (CD, manual and dongle or dongles). The customer is responsible for return shipping and customs fees. The product must be returned in good condition or additional restocking fees apply. These fees are: $60 for a broken dongle and $5 for a damaged DVD. ICT will notify you if restocking fees apply. If you return a Lucis Pro software product within the applicable period,
ICT will refund you the purchase price you paid for the ICT Product returned, in
the same form that payment was received (i.e., by a credit to your credit card
account, if you paid by credit card), less any applicable restocking fees. ICT will not refund the costs of shipping
and handling unless ICT determines that the reason for the return is due to an
error on ICT's part. Products purchased from another source must be returned to
the source from which they were purchased and are subject to the return policies
of that source.
3. Product Return Procedure
To qualify for the return of Lucis Pro return the entire Lucis Pro software package (the Quick Start Guide, DVD, and dongle or dongles) to ICT within 30 days of purchase in excellent condition.
Product return address: Image Content Technology LLC, 220 RT12, Suite 5, PMB 344, Groton, CT 06340 USA
4. Lost or Broken Lucis Pro 6.0 dongles: During the 30-day Product return Period any broken dongle will be replaced. The broken dongle must be returned to ICT and a new dongle will be shipped to you both at ICT's expense. For two years after the Product Return Period has expired or for as long as Lucis Pro 6.0 is being sold (whichever is longer) a broken dongle may be replaced if 1) the customer returns the broken dongle to ICT and 2) the customer pays $60 plus any shipping and customs expense. During this same timeframe a lost dongle may be replaced by contacting ICT and paying ICT $250 plus any shipping and customs expense. The price of replacing a lost dongle is subject to change without notice.
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